Updated 2026-09-29
This page covers what appears on your invoices and how sales tax is worked out. For cards and renewals, see Your card and renewals.
Billing details
Add your country and address under Billing. For a Canadian address you also choose a province or territory, which is needed before a charge can be made. You can add a customer tax ID, and it is printed on your invoices.
Currency
Accounts with a Canadian billing address are billed in Canadian dollars (CAD). Everyone else is billed in US dollars (USD). Prices are listed in USD; Canadian customers are billed in CAD.
Sales tax
For Canadian addresses we add GST or HST for your province:
- Ontario: 13% HST.
- Nova Scotia: 14% HST.
- New Brunswick, Newfoundland and Labrador, Prince Edward Island: 15% HST.
- Everywhere else in Canada: 5% GST.
We don't charge QST or PST. Customers outside Canada are not charged Canadian sales tax.
Invoices
Invoices are numbered in sequence. Each shows our GST/HST registration number and the tax as a separate line. Download the PDF from the Invoices tab; a receipt is also emailed when a payment succeeds.
Credit notes
If we ever refund a payment (refunds are at our discretion, for example to correct a mistake), we issue a numbered credit note as a PDF, listed under the invoice it relates to.
Payment processing
Payments are made by card only and processed by PayPal. If a payment is slow to confirm, the invoice shows Processing until it completes.
Who can see invoices
Members whose role includes the billing view permission ("View plan, usage and invoices"), including the Owner and Admins.